Refund Policy

Get Store Policy provides digital documents (policy packs) that are generated and delivered immediately upon purchase based on the information you provide and the scan of your website.

Because our product is delivered instantly and is fully customized to your input, all sales are final and non-refundable once the documents have been generated and delivered, except in the following cases:

1. Technical failure

If you did not receive your documents due to a technical error on our end, contact us within 14 days of purchase and we will redeliver them or issue a full refund.

2. Duplicate charge

If you were charged more than once for the same order, contact us and we will refund the duplicate charge.

3. Material inaccuracy

If the delivered documents do not reflect the plan or answers you submitted at checkout, contact us within 14 days and we will correct the documents or issue a refund at our discretion.

Other requests

Refund requests outside of the above cases — including requests based on not reading, not using, or changing your mind about the documents after delivery — will not be granted, as the product has already been fully rendered to you.

How to request a refund

To request a refund, contact us at support@getstorepolicy.com with your order reference. Approved refunds are processed within 7 business days to your original payment method.

Statutory rights

This policy does not affect any statutory rights you may have under applicable consumer protection law.