Refund Policy

All purchases on Get Store Policy are processed by Paddle.com, our Merchant of Record. This means your purchase contract is with Paddle, and refund requests are handled in accordance with Paddle's Buyer Terms and Refund Policy.

Requesting a refund

To request a refund, contact us at support@getstorepolicy.com with your order reference, or use the "Request a refund" option in your Paddle purchase confirmation email. We will review your request and, where appropriate, submit it to Paddle for processing.

Statutory rights

Depending on your location, you may have a mandatory statutory right to withdraw from your purchase (for example, a 14-day right under EU/EEA/UK/Switzerland/Israel consumer law). This right does not apply once you have started downloading or accessing the delivered documents, if you expressly consented to immediate access at checkout. Nothing in this policy limits or excludes any non-waivable statutory right you may have.

Discretionary refunds

Outside of statutory rights, refunds for issues such as a technical error, a duplicate charge, or documents that do not reflect the answers you submitted at checkout are reviewed on a case-by-case basis and may be granted at Paddle's discretion, in line with Paddle's Refund Policy.

Approved refunds

Approved refunds are processed to your original payment method, typically within Paddle's standard processing timeframe.